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"Ourconstantcommitmentisnotonlytoequipclientswiththemostadvancedrevenuemanagementtechnologyandanalytics,butalsoprovidetheongoingsupport,trainingandeducationneededtosuccessfullyusethesetoolstogrowprofitsfortheiruniqueproperties."SanjayNagalia,Co-FounderandCOO
ThebelowGCSCassessmentoutlinestheverifiedsystemsandprocessesthatIDeaShasinplacetoeducate,train,retainandsupportcustomers.
ThePre-EmptivesupportpillaroftheGSCGScoringRubricauditsthetoolsandprocessesthevendorhasinplacetoprovidecustomerswitheasyaccesstoself-helpresources.Theseself-helpresourcesserveasabasistooffereasytroubleshootingaswellastopreemptanswerstoproductrelatedquestionsbeforetheyariseprovidingamoreintuitiveandseamlessexperienceforclients.ThefollowingaretherubricitemsthatHotelTechReporthasverifiedthatIDeaShasinplaceforclients:
TheReactiveSupportPillarassessesthecompany'sresponsivenesstoclientsandtheirabilitytoresolveissuesquicklywhentheyariseensuringpromptresponseandservicetoclients.ThefollowingaretherubricitemsthatHotelTechReporthasverifiedthatIDeaShasinplaceforclients:
Whilekeepingcustomershappyiscommonlythoughtofbysoftwarecompaniesasthetoppriority,keepingthemwellinformedisofequalimportance.ThethirdpillaroftheGCSCRubricidentifiesthekeywaysthatvendorsinform,educateandtraintheircustomerstorealizesuccessfuloutcomeswiththeirproducts.ThefollowingaretherubricitemsthatHotelTechReporthasverifiedthatIDeaShasinplaceforclients:
TheGCSC’s34-pointrubricandHotelTechReport’sverificationofinternaltoolsandprocessesvalidatethevendor'ssystemsinplace;however,thevalidationofthesuccessofthesetoolsandprocessescanmostsignificantlybevalidatedbytheunbiasedperspectivesofrealhoteliercustomers.Thispillarlooksatunbiasedverifiedclientreviewsandsatisfactionscorestovalidatethattheprocessesinplaceareworkingintheeyesofcustomersbasedontheirsatisfactionratings.ThefollowingaretherubricitemsthatHotelTechReporthasverifiedthatIDeaShasinplaceforclients:
Supportisoneofthemostcriticalaspectsofthevendorselectionprocessandyethistoricallytherehasneverbeenawaytoknowthequalityofacompany’ssupport,untilnow.UsingHotelTechReport’sproprietaryframework,companiesareassessedalongfourkeydimensions:pre-emptivesupport,reactivesupport,coaching/successandclientvalidationtoprovidehoteliersunprecedentedlevelsoftransparencytomoreeasilyidentifytoptechnologypartners.
IDeaS,aSAScompany,istheworld’sleadingproviderofrevenuemanagementsoftwareandservices.Withover30yearsofexpertise,IDeaSdrivesbetterrevenueformorethan14,000clientsin140countries.Combiningindustryknowledgewithinnovative,data-analyticstechnology,IDeaScreatessophisticatedyetsimplewaystoempowerrevenueleaderswithprecise,automateddecisionstheycantrust.
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