1、外国客户接待英语1、Goodmorning(afternoon,evening),sir(madam)早上（下午、晚上）好，先生（夫人）。2、Howdoyoudo您好！（初次见面）Gladtomeetyou.很高兴见到您。3、Howareyou您好吗？Fine,thanks.Andyou很好，谢谢。您好吗？4、Welcometoourhotel(restaurant,shop).欢迎到我们宾馆（餐厅、商店）来。5、Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。
3、thewrongnumber.对不起，我拨错号了。10、MayIspeaktoyourgeneralmanager能和你们总经理说话吗？Speaking.我就是。11、Sorry,heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？Ibegyourpardon.对不起，请再说一遍，好吗？英语交流用语祝贺用语13、Congratulations!祝贺您！14、Happybirthday!
13、是：7:00a.m.to9:00a.m.forbreakfast.早餐7点到9点。11:30a.m.to1:30p.m.forlunch.午餐11点半到1点半。6:30p.m.to8:30p.m.fordinner.晚餐6点半到8点半。15、Hereisthebill.Pleasesignit.这是您的账单，请签字。店英语交流用语销售用语1、Whatkindofrooms(foods)wouldyouliketohave您需要什么样的房间（吃什么样的菜）？2、Hereisabrochureofourhoteland
18、best.我不能保证，但我会尽力而为。21、WhatcanIshowyou.您要买什么？22、Howdoyoulikethisfashion(color,size,design)您喜欢这种款式（颜色、尺寸、图案）吗？23、Theextralargesizeofthiscolorisoutofstock.这种颜色的特大号已经卖完了。Pleasetryusagaintomorrow.请明天再来看看。24、Theyarealtogether175(onehundredandseventy-five)Yuan.
24、gleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning我能为我的朋友预订一间单人房吗他将于明天早上到达上海。35Wouldyoumindfillinginthisformandpayahundredyuaninadvanceorhim.请填好并预付一百元钱。36Thisisareceiptforpayinginadvance.Pleasekeepit.这是预付款收据，请收好。37Haveyouanyvacant(s
25、pare)roominthehotel旅馆里有空余房间吗？38Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendoutotheOrientHotelwhereyoumaygetaspareroom.对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39Goodafternoon,myroomnumberis321.Anymailforme下午好！我的房号是321。有我的信吗？40Yes.Youhavetwoletter
27、寄到美国、欧洲、非洲的航空信，20克收费20元。WordsandExpressionsheatingfee供暖费excludevt.把排除在外reasonablea.价钱公道的，不贵的fortnightn.十四日，两星期proceduren.过程，步骤，程序checkinprocedure住宿登记手续registrationn.登记，注册deluxesuites豪华套房宾馆英语在接待处(2)44Yes,wedohaveareservationforyou.对了，我们这儿是有您预订的房间。45Wouldyoupleasef
29、dley.Yourroomnumberis1420.给您房间的钥匙，布拉德利先生。您的房间号码是1420。50Itisonthe14thfloorandthedailyrateis$90.房间在14层，每天的房费是90美元。51Pleasemakesurethatyouhaveitwithyouallthetime.请务必随时带着它。52MybusinessnegotiationhasprogressedmuchmoreslowlythanIhadexpected.我的业务谈判进行得比我原先预料的慢了许多
32、.我去看看他现在是否方便。Haveaseatplease.Wouldyouliketeaorcoffee请坐。您想喝点什么？咖啡还是茶？Heisexpectingyou.Comethiswayplease.他正等您呢。请这边走。食物英语大全蔬菜与调味品stringbean四季豆beansprout豆芽cabbage包心菜;大白菜celery芹菜leek韭菜caraway香菜spinach菠菜carrot胡萝卜loofah丝瓜pumpkin南瓜bittergourd苦瓜cucumber黄瓜wh
33、itegourd冬瓜needlemushroom金针菇tomato番茄eggplant茄子potato,马铃薯lotusroot莲藕agaric木耳vinegar醋peanutoil花生油soysauce酱油ginger生姜scallion,青葱greenpepper青椒pea豌豆bambooshoot竹笋seasoning调味品greensoybean毛豆soybeansprout黄豆芽mungbeansprout绿豆芽kale甘蓝菜broccoli花椰菜materconvolvulu
34、s空心菜driedlilyflower金针菜mustardleaf芥菜tarragon蒿菜beetroot甜菜根lettuce生菜preservedszechuanpickle榨菜saltedvegetable雪里红lettuce莴苣asparagus芦荟driedbambooshoot笋干waterchestnut荸荠longcrookedsquash菜瓜gherkin小黄瓜yam山芋taro芋头champignon香菇driedmushroom冬菇whitefungus百木耳garlic
35、大蒜onion洋葱wheatgluten面筋miso味噌caviar鱼子酱barbequesauce沙茶酱tomatoketchup,tomatosauce番茄酱mustard芥末salt盐sugar糖sweet甜sour酸bitter苦lard猪油餐类breakfast早餐tohavebreakfast吃早餐lunch午餐tohavelunch用午餐afternoontea下午茶(4-5点钟)hightea午茶,茶点(下午黄昏时)dinner,supper晚饭todine,toh
38、面包皮crumb面包心egg蛋boiledeggs,soft-boiledeggs水煮蛋hard-boiledeggs煮硬了的蛋friedeggs煎蛋poachedeggs荷包蛋scrambledeggs炒鸡蛋,摊鸡蛋omelet煎蛋卷pastry糕点spongecake奶油鸡蛋,蜂糕tart果焰糕点biscuits(英)饼干,(美)小面包C.肉品类(鸡,猪,牛)FreshGradeLegs大鸡腿FreshGradeBreast鸡胸肉ChickenDrumsticks小鸡腿ChickenWin
39、gs鸡翅膀MincedSteak绞肉PigsLiver猪肝Pigsfeet猪脚PigsKidney猪腰PigsHearts猪心PorkSteak没骨头的猪排PorkChops连骨头的猪排RolledPorkloin卷好的腰部瘦肉RolledPorkBelly卷好的腰部瘦肉连带皮Porksausagemeat做香肠的绞肉SmokedBacon醺肉PorkFillet小里肌肉SpareRibPorkchops带骨的瘦肉SpareRibofPork小排骨肉Porkribs肋骨可煮汤食用Blac
40、kPudding黑香肠PorkBurgers汉堡肉Pork-pieces一块块的廋肉PorkDripping猪油滴Lard猪油Hock蹄膀CasserolePork中间带骨的腿肉Joint有骨的大块肉StewingBeef小块的瘦肉Steak&Kidney牛肉块加牛腰Fryingsteak可煎食的大片牛排MimedBeef牛绞肉RumpSteak大块牛排LegBeef牛键肉OX-Tail牛尾OX-heart牛心OX-Tongues牛舌BrantleyChops带骨的腿肉ShoulderCh
41、ops肩肉PorterHouseSteak腰上的牛排肉ChuckSteak头肩肉筋、油较多TenderizedSteak拍打过的牛排Roll牛肠Cowheels牛筋Pigbag猪肚HomeycomeTripe蜂窝牛肚TripePieces牛肚块Bestthickseam白牛肚D.海产类Herring鲱Salmon鲑Cod鳕Tuna鲔鱼Plaice比目鱼Octopus鱆鱼Squid乌贼Dressedsquid花枝Mackerel鲭Haddock北大西洋产的鳕鱼Trout鳟鱼、适合蒸来吃C
42、arp鲤鱼CodFillets鳕鱼块，可做鱼羹，或炸酥鱼片都很好吃Conger(Eel)海鳗SeaBream海鲤Hake鳕鱼类RedMullet红鲣，可煎或红烧来吃SmokedSalmon熏鲑*Smokedmackerelwithcrushedpeppercorn带有黑胡椒粒的熏鲭*Herringroes鲱鱼子BoiledCodroes鳕鱼子Oyster牡犡Mussel蚌、黑色、椭圆形、没壳的即为淡菜Crab螃蟹Prawn虾Crabstick蟹肉条PeeledPrawns虾仁KingPrawns
43、大虾Winkles田螺WhelksTops小螺肉Shrimps小虾米Cockles小贝肉Lobster龙虾E.蔬果类Potato马铃薯Carrot红萝卜Onion洋葱Aborigine茄子Celery芹菜WhiteCabbage包心菜Redcabbage紫色包心菜Cucumber大黄瓜Tomato蕃茄Radish小红萝卜Mole白萝卜Watercress西洋菜Babycorn玉米尖Sweetcorn玉米Cauliflower白花菜Springonions葱Garlic大蒜Ginger姜
44、Chineseleaves大白菜Leeks大葱Mustard&cress芥菜苗GreenPepper青椒Redpepper红椒Yellowpepper黄椒Mushroom洋菇Broccoliflorets绿花菜Curettes绿皮南瓜，形状似小黄瓜，但不可生食Coriander香菜DwarfBean四季豆FlatBeans长形平豆Iceberg透明包心菜Lettuce莴苣菜SwedeorTurnip芜菁Okra秋葵Chilies辣椒Eddoes小芋头Taro大芋头Sweetpotato
45、蕃薯Spinach菠菜Beansrots绿豆芽Peas碗豆Corn玉米粒Sport高丽小菜心Lemon柠檬Pear梨子Banana香蕉Grape葡萄Goldenapple黄绿苹果、脆甜Grannysmith绿苹果、较酸Barleys可煮食的苹果Peach桃子Orange橙Strawberry草莓Mango芒果Pineapple菠萝Kiwi奇异果Starfruit杨桃Honeydew-melon蜜瓜Cherry樱桃Date枣子leeched荔枝Grapefruit葡萄柚Coconut椰
46、子Fig无花果F.Beverage饮料drink饮料mineralwater矿泉水orangejuice桔子原汁orangeade,orangesquash桔子水lemonjuice柠檬原汁lemonade柠檬水beer啤酒whitewine白葡萄酒redwine红葡萄酒claret波尔多红葡萄酒cider苹果酒champagne香槟酒cocktail鸡尾酒liqueur白酒,烧酒whooshingwine绍兴酒yellowwine黄酒Kaoliangspirit高粱酒WuChinaPee五加
48、le摆桌子towaitattable侍候用餐toclearthetable收拾桌子,撤桌子tablecloth桌布napkin,serviette餐巾cutlery餐具fork叉spoon匙teaspoon茶匙ladle长柄勺knife刀dishes,crockery器皿dish,plate碟,盘soupdish,soupplate汤盘(serving)dish大盘子(美作:platter)souptureen盛汤盖碗saladbowl色拉盘fruitdish水果盘fruitbowl水
49、果钵sauceboat,gravyboat调味汁瓶,酱油壶glass玻璃杯bottle瓶子carafe,decanter玻璃水瓶cup杯子saucer小碟sugarbowl糖罐glassservice,glassware玻璃器皿teaservice,teaset茶具teapot茶壶coffeeservice,coffeeset咖啡具coffeepot咖啡壶saltshaker盐瓶cruet调味瓶架tray托盘H.其它Longrice长米，较硬，煮前先泡一个小时Puddingriceorsh
50、ortrice短米，较软Brownrice糙米THAIFragrantrice泰国香米*Glutinousrice糯米*Strongflour高筋面粉Plainflour中筋面粉Self-raisingflour低筋面粉Wholemealflour小麦面粉Brownsugar砂糖（泡奶茶、咖啡适用）darkBrownSugar红糖（感冒时可煮姜汤时用）Custersugar白砂糖（适用于做糕点）IcingSugar糖粉RockSugar冰糖Noodles面条Instantnoodles方便面Soy
51、sauce酱油，分生抽浅色及老抽深色两种Avinger醋Cornstarch太白粉Maltose麦芽糖SesameSeeds芝麻Sesameoil麻油Oystersauce蚝油Pepper胡椒Redchilipowder辣椒粉Sesamepaste芝麻酱Beancurdsheet腐皮Tofu豆腐Sago西贾米CreamedCoconut椰油Monosodiumglutamate味精Chineseredpepper花椒Saltblackbean豆鼓Driedfish鱼干Seavegetable