以下是小月呕心沥血整理出来的各种场景的邮件模板，供卖家借鉴参考，具体内容视自身具体情况调整，希望对卖家朋友们有所帮助！内容较多较全，请耐心查看，手动收藏！
警告信邮件模板
警告跟卖的邮件模板
▼
申诉邮件模板
摘要
违法跟卖
ODR表现差，账号被冻结
新账户被封号
Hello,
Verifyinformationprovidedfororrelatedtoyourselleraccount.Thisinformationinchudesbutisnotlmitedtosellinghistoryandlisting.
Pleaseshipanyopenorders.Ifyouhaveanyfundsinyouraccount,theywillbeavailableafteranyamountspaidforA-to-zclaimsorchargebacksonyourordershavebeendeducted.Thisusuallytakesabout90days,butfundsmaybeheldlonger.YoucanseeyourbalanceandsettlementinformationinthePaymentssectionofSellerCentral.Ifyouhavequestionsaboutthose,pleasewritetopayments-funds@rgreks_okg.
Ifyoubelievethisdecisionwasmadeinerrorandwouldliketoappealthisdecision,clicktheAppealbuttonnexttothismessageonthePerformanceNotificationspageinSellerCentral(zllpmyy.ddwoslwrdamazon.com/gp/customer-experience/perf-notifications.html)
Sincerely,
SellerPerformanceTeam
Agreks_okg
Wearereceivingyouraccount,Fundswillnotbetransferredtoyouduringthereviewbutwillstayinyouraccount.
Youcanviewyouraccountbalance,estimatedpaymentscheduleandreservedamount
OnthePaymentspageintheReportssectionofsellercentarl(zllpmyy.ddwoslwrdamazon.com/gp/paymentsaccount/settlement.summary.html)
Youcanhelpbysendingusmoreinformationaboutyourbusiness.whenyouarereadysendusyourplan,pleasesubmityourplanofactionbyfollowingthislink(zllpmyy.ddwoslwrd_rgreksokgyoiyokslrolai.)_
Toleammoreaboutaccountreviews,searchforVelocityLimitsandAccountReviewsinSellerCentralHelp.
Wewillsendyouanemailwhenourreviewiscomplete.
DearAmazonSellerPerformanceTeam,
WeunderstandthatrecentlyourperformanceasaselleronAgreks_okghasfallenbelowbothAmazon'sandourownstandardsofquality.
IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseentwoA-zguaranteeclaimswhichhaveresultedinourODRexceedingtheperformancetargetof<1%.
Unfortunately,wechangedtheListingsStatustobeInactivefrom23/01/2014to06/02/2014becauseofalongvacation,obviously,thetwocomplaintsarenightmareduringtheperiodwithoutorder.
PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:
2.Mostimportantly,wewillcompletetheinvestigationmorequicklyandproactively（within12hours）toanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaimsasmuchaspossible,thenreplacementorafullrefundwillbedonewithin24hours
3.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofquality.
新店上listing时因图片侵权被禁售
DearSellerPerformanceTeam,
Thankyouforyournotificationonthepolicyviolationonthe......,wewouldliketosincerelyapologizefortheterriblemistakewemade.
WeareasmallcompanyinChinafocusingonforeigntradeandsellingonAmazonUShasbeenoneofourultimatedreams.
WedidalotofpreparationinordertolaunchourstoreinAmazonandworkedwiththeAmazonsalesmanagerMr.....onalotofdetailsincludingthecando'sandcan'ts.HeinformedusbeforehandthatimageandcharacterviolationisaveryseriousissueinAmazonandwehavetakenthatveryveryseriously.
Herearethethingsourcompanyhasdonetopreventsuchissuefromhappeningagain.
1.Wejustorganizedatrainingagainonthecan'sandcan'tthesalesmanagerHenrysentus,especiallyemphasizingonthepolicyviolationincludingimageviolationofproductsandwordingviolationonproductandcheckedalltheproductthatwehavealreadylisted.
2.Wedeletedalltheproductsthatwethinkthatcouldpotentiallyviolatethepolicies.
3.WehavesetuprulesinthecompanythatallofourinventorymustbecarefullyreviewedandwouldnotviolateanyAmazonpoliciesbeforeaddingtoourinventoryandlistingonAmazon.
Iwouldliketoapologizeforathirdtimeformycarelessnessinmanagement，andpleasedoletusknowwhatelsecanwedotoreinstateouraccountandwewilldoeverythingwecantomeetthetarget.
Lookingforwardtohearingfromyou.
yourname
产品图片与实物不符
客服未及时解决问题收到A-Z
1.Reviewallofproductstomakesurethatthepicturesanddeionsareaccuratelymatchwithourproducts.
2.Mostimportantly,wewillcompletetheinvestigationmorequicklyandproactively（within12hours）toanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaimsasmuchaspossible,thenreplacementorafullrefundwillbedonewithin24hours，
3.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.
进度一·进度二
进度一
Dear————,
HowareyourecentlyHopeyouandyourfamilyaregood.
Wefoundyourreviewfor(产品).Wearereallysorryfortheinconvenienceitcaused
Toexpressourapologize,weprovidefewsuggestionfollowingby:
1.Wewillarrangeasuitablereplacementforyouforfree
2.Wewillprovideaclaimcodeforyou.
3.Orrefundall
Whichonedoyouprefer
Lookingforwardtoyourreplysoon.
Bestregards,
进度二
Dear————
Hopeyouhaveagreattime.
Iamwritingtoconcernwhetheryouhavereceivethereplacement.
Ifyoustillhaveanyquestionwithyourorder,pleasecontactwithus.
Wewouldtryourbesttosolveit.
Ifyouaresatisfiedwithourservices,couldyoudomeabigfavortoupgradethereivew
Thefollowinglink:————————————————————————————
Itisreallyimportantforme.
Wewillreallyappreciateforit.
买家退/换货邮件模板
亚马逊客户退货的询问原因
客户因订购的商品大小不合适导致退货
Dear——，
Sosorryfortheinconveniencethattheswimmingsuit（产品名）didnotfityou.
WillitbepossibletogiveothersasagiftOrhowaboutwemakeyouapartialrefundasawaytomakeupforthis
Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.
Waitingforyourreply.
BestRegards
Dear---
Thankyousomuchforyourgreatsupportonus.
Sosorryfortheinconvenienceitcaused.
CouldIknowthereasonwhyyoureturntheitem
Arethereanyissuesofourproduct
Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.
Bestregards
买家要求退货，卖家回信（自发货）
Dear----
Thankyouforcontactingusregardingyourinquiry.
Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund
Willitbepossibletogivenewoneasacompensation
Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis
产品发货后，客户提出要换货的回信
Dear___,
Thanksforcontactwithus.
Sorrytotellyouthattheitemhavebeendispatched,andwecan'tchangeitforyounow.
Weknewyoureceiveitanditisnotsuitableforyou.
2.Wecanrefundfullpriceforyou.
Sorryforallinconvenienceitledto.
Lookingforwardtoyourreply.
回复买家询问物流情况邮件模板
Thanksforyourmessage.Hopeyouaregreat.
Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).
Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.CouldyoupleasekeepyourpatienceandwaitforafewmoredaysWewillkeeptrackingforyou,anynewswewillinformyouasap.
Yourunderstandingwillbehighlyappreciated.
其他售后邮件模板
先填单,漏发货后向客人解释
客户询问货物的trackingnumber的回信
邀请顾客成为老客户群邮件
买家不知道如何使用产品的回信
给买家补发自发货售后件的通知
卖家发错地址
Usuallyittakesabout7-12daysfortheitemtoreachyou.
Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.
Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.
Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.
Wewillcontactthepostofficetofindouttheproblem.
Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap.
Ifnot,wewillmakeyouthefullrefund.
Anyinconveniencehopeyourkindunderstanding.
Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-7businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.
Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.
Dear_______,
Thanksforyourkindlysupportfor店铺名.
Toexpressourgrateful,wewanttoinviteyoujoininour“VIPteam(自己取名)”
OurVIPteammember(自己取名)canexperienceournewproductinadvanceandenjoydiscount.
Wearewaitingforyouremail.
Haveagoodtime.
WearereallygratefulwithyourquestionThuswecanrealizeourshortageofproductlisting.
Wewillupdateourlistingtoperfectourproductinformation.
Thereisthelatestinstructionofourproduct.Pleasechecktheattachmentforyourreference.
Ifyoustillhaveanyquestion,pleasebefreetocontactwithus.
WewilldoourbesttohelpyouASAP.
Hopeyouarefineanddoingwell.
Wehavealreadyarrangethereplacementtoyouforyourreference.
(产品具体参数)
Thetrackingnumberis_______________,pleaseclicktheattachmenttogetmoredetail.
Itwilltake7-10daytoarriveyourcitybecauseofthelongdistance.
Thanksforyourkindlyunderstandingandsupport.
客户订购多个产品
卖家发邮件确认产品订单
Wehavereceivedyourorderof“XXXXXX”.
Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10（数量）pcs
产品参数——————————————————
Ifnothingiswrong,wewillshipthemasap.
Seller’sname
Dear____，
Whatabigmistakewemade!
Sorry,butwillyoustillwanttheitemsIfyes,wewillresendyouimmediatelyandmakeyouapartialrefund,ifnot,wewillmakeyouthefullrefund.