Seizemarketopportunitiesanddriveprofitablegrowthbydeliveringinnovativeandengaginge-commerceexperiences.
CustomerServiceDeliveronyourbrandpromisebyconnectingbusiness-wideserviceoperationstoofferoutstandingserviceacrosstheentirecustomerjourney.
SalesautomationEmpowersalesteamstoengageeffectivelywithcustomersusingautomatedsalesprocessesthathelpbuildlastingcustomerrelationships.
ArtificialintelligenceGiveyourglobalsales,serviceande-commerceteamstheAI-basedtoolsandinsightstohelpthemworkmoreefficientlyandeffectively.
SeethefullrecordingofSAPCustomerExperienceLIVE2024ondemand.
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FindouthowMVVEnamictransformedleadandcontractmanagementprocessestoimprovepurchasingexperiencesforitspartners.
IncreasingwebsiteconversionsExplorehowSouthShoreimplementedcloudsolutionstoofferconsumerssmoothandpersonalizede-commerceexperiences.
~1,000dailyloginstoamobileappDiscoverhowToyotaMotorPhilippinesdigitalizeditssalesandservicechannelstosupportasmoothcustomerexperience.
SAPaLeaderinenterpriseB2BdigitalcommerceapplicationsDiscoverwhySAPwasrecognizedintheIDCMarketScape:WorldwideEnterpriseB2BDigitalCommerceApplications2023–2024VendorAssessment.
SAPisnamedaLeaderinIDCMarketScape2024DiscoverwhySAPwasrecognizedintheIDCMarketScape:WorldwideEnterpriseB2CDigitalCommerceApplications2024VendorAssessment.
SAPisaLeaderinIDCMarketScapeSAPisnamedaLeaderintheIDCMarketScape:WorldwideOmni-ChannelMarketingPlatformsforB2CEnterprises2023VendorAssessment.
Whatiscustomerexperience(CX)Thecustomerexperienceishowinteractionswithyourbrandorproductmakecustomersfeel.Acustomercanbeabusiness(B2B)oraperson(B2C)andthespiritofhonoringtheirjourneyisthesame.It’stheirexperience,andifyouplanforit,itwillbeagoodexperience.
WhatishybrisBeforebeingacquiredbySAP,hybriswasane-commercesoftwarecompanyservingbothB2BandB2Ccompanies.In2018,hybrisofficiallybecametheSAPCommerceCloudsolution,partoftheSAPCustomerExperienceportfolio.
Now,hybris’omnichannele-commercecapabilitiesaredeeplyintegratedintotheSAPcloudtechnologyecosystem,enablingtheenhanceddataandtoolsthatsellersneedtooptimizemarginsanddrivecustomerloyalty.
Today,Gigya’ssoftwarecapabilitiesareintegratedintoourcustomerdatasolutions.Thisportfoliohelpsbusinessesgrowrevenuebydeliveringtrusted,personalizedcustomerexperiencesatscale.Suchoutcomesmakemarketingcampaignsmoreeffective,improvethesalesexperience,anddrivemorepersonalizedcommerceandcustomerserviceinteractions–allwhilebuildingcustomertrust.