您可以了解最新的连连国际品牌资讯动态。
要处理退货请求，请转至管理卖家自配送退货页面，您可以在其中查看、批准或拒绝退货请求。您也可以通过点击卖家平台中的“订单”下拉菜单访问“管理退货”页面。
注意：在发放退货之前，请确保该订单不是卖家自配送Prime订单。要检查订单是否为卖家自配送Prime订单，请转至卖家平台，查看该订单是否带有Prime标记。有关详情，请参阅卖家自配送Prime计划条款。
重要：收到退货货件后，我们希望您在两个工作日内为买家办理退款。如果您未在两个工作日内办理退款，亚马逊将保留为买家退款并向您的卖家账户收取同等金额的权利。
为避免不良的买家体验，请积极监控退款进度以确保它能及时发放给买家。
有关如何管理退货的更多信息，请参阅管理卖家自配送退货。
当您收到买家的退货请求、退回的货件，或已安排退还购买金额时，则需要处理退货事宜。
您可以通过管理订单工具发放全额或部分退款。请参阅发放退款和退款选项页面，了解更多信息。
请参阅订单取消和使用订单取消模板取消多个订单，了解更多信息。
亚马逊官网原文详情：
Returns,refunds,cancellations,andclaims
Toprocessareturnrequest,gotoManageSellerFulfilledReturnspage,whereyoucanreview,authorize,ordeclinerequests.YoucanalsoaccessManageReturnspagebyclickingtheOrdersdrop-downmenuinSellerCentral.
Note:Beforeissuingareturn,ensurethattheorderisnotaSellerFulfilledPrimeorder.TocheckwhetheritisasellerFulfilledPrimeorder,gotoSellerCentraltoseeifthereisaPrimebadgeassociatedwiththeorder.Fordetails,seeProgramTermsforSellerFulfilledPrime.
Whenyoureceiveareturnshipmentatyourfacility,theshipmentwillincludeapackingslipandReturnMailingAuthorization(RMA)numbertohelpyouidentifythereturn.
Important:Onceyoureceiveareturn,weexpectyoutoprocessarefundtothebuyerwithintwobusinessdays.Ifyoudonotprocessarefundwithintwobusinessdays,Amazonreservestherighttorefundthebuyerandchargetheamounttoyourselleraccount.
Toavoidanegativecustomerexperience,activelymonitortherefundtoensurethatitisissuedtothebuyerinatimelymanner.
Foradditionalinformationregardinghowtomanageyourreturns,refertoManageseller-fulfilledreturns.
Youneedtoprocessareturnwhenyouhavereceivedareturnrequestfromabuyer,areturnedshipment,orhavearrangedtorefundapurchase.
YoucanissuerefundsinfullorinpartviatheManageOrderstool.RefertoIssueaRefundandRefundOptionspageformoreinformation.
Ifabuyerasksyoutocancelanorderandyouhavenotyetshippedandconfirmedtheshipment,youcancancelitinManageOrdersoruseanOrderCancellationfeed.
RefertoOrdercancellationsandCancelMultipleOrderswiththeOrderCancellationTemplateforadditionalinformation.
Ifyouhavealreadyconfirmedanorderasshipped,youcanauthorizethereturnrequestinManageSellerFulfilledReturns.
TheAmazonA-to-zGuaranteeprotectsbuyerswhentheypurchaseitemssoldandfulfilledbyyoudirectly.Ourguaranteecoversthetimelydelivery,condition,andreturnexperienceofitemsyousell.Ifbuyersareunsatisfiedwithanyoftheabove,andcannotreacharesolutionwithyou,weenablethemtofileaclaimwithus.YoucanrefertotheclaimeligibilitypolicesontheA-to-zGuaranteepage.