您好！（初次见面）Gladtomeetyou.很高兴见到您。3、Howareyou
您好吗
Fine,thanks.Andyou很好，谢谢。您好吗
4、Welcometoourhotel(restaurant,shop).欢迎到我们宾馆（餐厅、商店）来。5、Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。6、Ihopeyouwillenjoyyourstaywithus.希望您在我们宾馆过得愉快。（客人刚入店时）Ihopeyouareenjoyingyourstaywithus.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）Ihopeyouhaveenjoyedyourstaywithus.希望您在我们宾馆过得愉快。（客人离店时）7、Haveagoodtime!祝您过得愉快！8、***hotel,frontdesk.CanIhelpyou
***饭店，前厅。您找谁？
9、Sorry,I’vedialedthewrongnumber.对不起，我拨错号了。10、MayIspeaktoyourgeneralmanager
我能帮您什么吗？Yes,please.好的。37、WhatcanIdoforyou.我能为您干点什么？38、IsthereanythingIcandoforyou
有什么能为您效劳的吗？39、Justamoment,please.请稍等一下。40、MayIuseyourphone
Thisway,please.请这边走Turnleft/right.往左转/右转。45、It’sinthelobbynearthemainentrance.在大厅靠近大门。46、It’sinthebasementattheendofthecorridor.在地下室走廊尽头。饭店交流用语之提醒和告别用语47、Mind/(Watch)yourstep.请走好。48、Pleasebecareful.请当心。49、Pleasedon’tleaveanythingbehind.请别遗忘您的东西。50、Don’tworry.别担心。51、Takeiteasy.放心好了。52、Pleasedon’tsmokehere.请不要在这边抽烟。53、Goodbye.再见。54、Seeyoulate.再见。55、Goodnight.晚安。56、Seeyoutomorrow.明天见。57、Goodbyeandthankyouforcoming.再见，谢谢您的光临。58、Goodbyeandhopetoseeyouagain.再见，希望再见到您。59、Haveanicetrip!一路平安！60、Wishyouapleasantjourney!Goodluck!祝您旅途愉快！祝您好运！饭店交流用语之前厅和客房部用语1、Haveyouareservation
您预定过了吗？2、MayIknowyournameandroomnumber
您能告诉我您的名字与房间号吗？3、Hereisyourroomkey.给您房间钥匙。4、Pleasepayatthecashier’sdeskoverthere.请去那边帐台付款。5、Aretheseyourbaggage
这些是您的行李吗？MayItakethemforyou我来帮您拿好吗？6、Housekeeping,mayIcomein
客房服务员，我可以进来吗？7、Leaveyourlaundryinthelaundryinthelaundrybagbehindthebathroomdoor.请把要洗的东西放在浴室门后的洗衣袋中。8、IhopeI’mnotdisturbingyou.我希望没有打扰您。9、Onemoment,madam.I’llbringthemtoyourightaway.等一会儿，夫人。我马上送来。10、I’llsendforanelectrician(doctor,……)我给您请电工（大夫……）。餐饮部：11、Sitdown,please.Hereisthemenu.请坐，给您菜单，先生。MayItakeyourorder,sir
您要点菜吗？12、Whatwouldyouliketohave,coffeeortea
您要喝咖啡还是茶？13、Wouldyouliketohaveanywinewithyoudinner
您需要什么样的房间（吃什么样的菜）2、Hereisabrochureofourhotelandtariff.这是介绍我们饭店的小册子和价目表。3、We’llgiveyoua10%(tenpercent)discount.我们给您九折优惠。4、We’lloffertourguidescomplimentarybreakfasts.我们给陪同提供免费早餐。5、Weacceptyourterms.我们接受您的条件。6、MayIintroducemyself
让我介绍我自己。7、MayIpresentyoualittersouvenir
请接受我们的一点小纪念品。8、Let’sdrinktoourfriendship!为我们的友谊干杯！9、Letmeproposeatoasttothehealthofourguests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、HowdoyoulikeChinesefood
您喜欢中国菜吗？12、Whatdoyouthinkofourservice
您对我们的服务有什么意见？13、Thankyouforyourcomments(compliment,suggestions).谢谢您给我们提的意见（赞扬、建议）。14、I’mafraidit’sagainstthehotel’sregulations.这是违反饭店规章制度的。15、Inourhotelwedon’taccepttips.我们饭店是不收小费的。It’sourpleasuretoserveourguestswell.我们为能为客人服务好而感到高兴。Thankyouallthesame.然而，还是要谢谢您。16、I’mafraidyou’llhavetopayforthedamage.您必须赔偿。17、Thankyoufortellingusaboutit.谢谢您告诉我们I’lllookintothematerrightaway.我马上去处理这件事情。18、Iassureyouitwonthappenagain.我保证此类事情不会再发生。19、Pleasedon’tworry,sir(madam)先生（夫人），请不必担心。Iwillsendsomeoneuptoyourroomrightaway.我马上派人到你的房间去。20、Ican’tguaranteeanything,butI’lltrymybest.我不能保证，但我会尽力而为。21、WhatcanIshowyou.您要买什么？22、Howdoyoulikethisfashion(color,size,design)
您喜欢这种款式（颜色、尺寸、图案）吗？23、Theextralargesizeofthiscolorisoutofstock.这种颜色的特大号已经卖完了。Pleasetryusagaintomorrow.请明天再来看看。24、Theyarealtogether175(onehundredandseventy-five)Yuan.共计175元。Youmaypayincashorwithcreditcard.您可以付现金也可以用信用卡。25、Youhavemadeagoodchoice,youhaveverygoodtaste.您真会买东西，眼力真好。宾馆英语之预订房间1．I'dliketobookadoubleroomforTuesdaynextweek．下周二我想订一个双人房间。2．What'sthepricedifference
两种房间的价格有什么不同？3．Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115ollarspernight．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4．IthinkI'lltaketheonewithafrontviewthen．我想我还是要阳面的吧。5．Howlongwillyoubestaying
您打算住多久
请问房费多少？11．Thecurrentrateis＄50pernight．现行房费是50美元一天。12．Whatservicescomewiththat
这个价格包括哪些服务项目呢？13．Thatsoundsnotbadatall．I'lltakeit．听起来还不错。这个房间我要了。14．Bytheway，I'dlikeaquietroomawayfromthestreetiftheispossible．顺便说一下，如有可能我想要一个不临街的安静房间。DialogueAA：RoomReservations．Goodafternoon．B：I'dliketobookadoubleroomforTuesdaynextweek．A：That'sfine，sir．AdoubleroomforTuesday，September12th，withafrontvieworrearview
B：What'sthepricedifference
A：Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．B：IthinkI'lltaketheonewithafrontviewthen．A：Howlongwillyoubestaying
B：We'llbeleavingSundaymorning．A：Thatwillbefivenights，sir．Thankyouverymuch，andwelookforwardtoseeingyounextTuesday．B：Good．That'sallsettledthen．Good-bye．A：Good-bye．DialogueBA：AdvanceReservations．CanIhelpyou
B：Yes，I'dliketobookasingleroomwithabathfromtheafternoonofOctober4tothemorningofOctober10．A：Yes，wedohaveasingleroomavailableforthosedates．B：Whatistherate，please
A：Thecurrentrateis＄50pernight．B：Whatservicescomewiththat
A：For＄50you'llhavearadio，acolortelevision，atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday．B：Thatsoundsnotbadatall．I'lltakeit．A：Verygood．Couldyoutellmeyourname，sir，please
B：Yes，itisMoore．A：Howdoyouspellit，please
B：It'sM-O-O-R-E．A：M-O-O-R-E．Andwhatisyouraddress，please
B：Itis3600MontagueBoulevard，Hattiesburg，Mississiippi39401U．S．A．．A：Excuseme，sir，butcouldyouspeakalittlemoreslowly，please
B：Sure，noproblem．It's3600MontagueBoulevard，Hattiesburg，Mississippi39401U．S．A．．Haveyougotit
A：Yes，soitis3600MontagueBoulevard，Hattiesburg，Mississippi39401U．S．A．．B：That'sright．A：Whataboutyourtelephonenumber
B：（601）264-9716．Bytheway，I'dlikeaquietroomawayfromthestreetifthatispossible．A：Aquietroomawayfromthestreetispreferred．O．K．．We'llmailyouareservationcardconfirmingyourbookingassoonaspossible．Welookforwardtoyourvisit．B：Thankyouandgood-bye．A：Good-bye．WordsandExpressionssettlev．解决availablea．可得到的，有用的confirmvt．使坚定，认可Mississippin．密西西比（美国州名）宾馆英语之在宾馆门口15．Welcometoourhotel．欢迎光临。16．Soyouhavegotaltogetherfourpiecesofbaggage
您一共带了4件行李，是不是
17．Letmehaveacheckagain．让我再看一下。18．TheReceptionDeskisstraightahead．接待处就在前面。19．Afteryou,please．你先请。20．Excuseme,wherecanIbuysomecigarettes
劳驾。我到哪儿可买到香烟
21．Thereisashoponthegroundfloor．一楼有个商店。22．ItsellsbothChineseandforeigncigarettes．在那儿可买到中国香烟和外国香烟。23．CanIalsogetsomesouvenirsthere
也可以买到纪念品吗？24．Thereisacountersellingallkindsofsouvenirs．有个柜台出售各种各样的纪念品。25．Excuseme,whereistherestaurant
劳驾，请问饭厅在哪儿？26．WehaveChineserestaurantandawestern－stylerestaurant．Whichonedoyouprefer
我们有中餐厅和西餐厅，你愿意去哪个？27．I'dliketotrysomeChinesefoodtoday．今天我想尝尝中国菜。DialogueA（AcarpullsupinfrontofHuatianHotelandadoorman（A）goesforwardtomeettheguestsBandC,openingthedoorofthecarforthem．）A：Goodevening，sirandmadam．Welcometoourhotel．MrBell（B）:Thanks．Goodevening．A：（Openingthetrunk,takingoutthebaggageandlookingatthenameonthebaggagetags）I'mthedoorman,sir．Soyouhavegotaltogetherfourpiecesofbaggage
B：Er．Maybefive,Margaret（C）
A：FiveOh,sorry．Letmehaveacheckagain．C：Oh，no，Henry．Alwayspoormemory！We'vegotonlyfour．B：Isee．（Tothedoorman）Sorry，boy．You'reright．Fourpieces．A：Nevermind,sir．TheReceptionDeskisstraightahead．Afteryou，please．B：Yes，thankyou．DialogueBA：Excuseme．WherecanIbuysomecigarettes
B：Thereisashoponthegroundfloor．ItsellsbothChineseandforeigncigarettes．A：CanIalsogetsomesouvenirsthere
B：Yes,sir．Thereisacountersellingallkindsofsouvenirs．A：Bytheway,whereisthemen'sroom
B：Thereisoneattheendofthecorridor．A：Thankyou．B：Youarewelcome．DialogueCA：Excuseme,whereistherestaurant
B：WehaveChineserestaurantandawestern-stylerestaurant．Whichonedoyouprefer
A：I'dliketotrysomeChinesefoodtoday．B：TheChineserestaurantisonthesecondfloor．A：Whatarethehoursattherestaurant
B：Breakfast6:0to9:00a.m.;Lunch11:30a.m.to2:00p．m.;Dinner5:30to9:00p.m.A：Thankyou．B：You'rewelcome．WordsandExpressionscigaretten．香烟、纸烟souvenirn．纪念品，纪念物corridorn．走廊宾馆英语之在接待处128．Iwantadoubleroomwithabath．我要一间有浴室的双人房。29．Howmuchadaydoyoucharge
每天收费多少？30．Itishundredyuanadayincludingheatingfee，butexcludingservicecharge．一百元一天，包括供暖费但不包括服务费。31．It'squitereasonable．收费十分合理。32．Howlongdoyouintendtostayinthishotel
您准备住多久？33．Haveyougotthroughwiththecheck－inprocedure
你是否已经办妥住宿登记手续？34．CanIbookasingleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning
我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35．Wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim．请填好并预付一百元钱。36．Thisisareceiptforpayinginadvance．Pleasekeepit．这是预付款收据，请收好。37．Haveyouanyvacant（spare）roominthehotel
旅馆里有空余房间吗？38．Sorry，wehavenovacant（spare）roomforyou．ButIcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39．Goodafternoon，myroomnumberis321．Anymailforme
下午好！我的房号是321。有我的信吗？
我要付多少钱？43．AlettergenerallymailstoAmerica—Europe—Africabyairmail．First20gramsis20yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。DialogueA（A：ReceptionistB：Guest）B：Iwantadoubleroomwithabath．Howmuchaadaydoyoucharge
A：Itisahundredyuanadayincludingheatingfeebutexcludingservicecharge．B：It'squitereasonable．A：Howlongdoyouintendtostayinthishotel
B：Ishallleaveinafortnight（halfamonth）．A：Haveyougotthroughwiththecheck－inprocedure
B：Oh，yes，I'mgoingtofillintheformofregistrationrightnow．CanIbookasingleroomformyfriendbeforehandashewillarriveinShanghaitomorrowmorning
A：Sure．Hereistheformforreservations．Wouldyoumindfillinginthisformandpayhundredyuaninadvanceforhim．B：Allright．Thisisonehundredyuantopayformyreservation．A：Thankyou．Thisisareceiptforpayinginadvance．Pleasekeepit．DialogueBB：Haveyouanyvacant（spare）roominthehotel
A：Sorry，wehavenovacant（spare）roomforyou．ButIcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom．B：Thatsoundsverygood！CanIbooktheplaneticket（trainticket，shipticket）here
A：PleasegototheCAACofficetobookyourplaneticket．Ifyouwanttobookyourtrainticketorshipticket，you'dbettergototheShanghaiInternationalTravelService．B：Couldyoutellmehowmanykindsofroomsdoyouhave
A：Therearesinglerooms，doublerooms，suitesanddeluxesuitesinourhotel．Everyroomisequippedwithabathandatelephone．B：Oh，Isee．Thanks．A：Youarewelcome．DialogueC（A：GuestB：Receptionist）A：Goodafternoon，myroomnumberis321．Anymailforme
B：Yes．Youhavetwolettersandonetelegram，alsoamessagewasleftbyaladybeforeonehour．A：Letmeseewhocalled…Ihavetomakeaphonecall．WillyougetmethepartyHereisthenumber．B：OK．Waitformoment．…Hereisyourparty．A：Thankyou．I'llmailalettertoU．S．A．byairmail．HowmuchdoIhavetopayforyou
B：AlettergenerallymalltoAmerica-Europe-Africabyairmail．First20gramsis20yuan．Eachadditional20gramsis15yuan．A：Oh，Isee．Thankyouverymuch．WordsandExpressionsheatingfee供暖费excludevt．把……排除在外reasonablea．（价钱）公道的，不贵的fortnightn．十四日，两星期proceduren．过程，步骤，程序check－inprocedure住宿登记手续registrationn．登记，注册deluxesuites豪华套房宾馆英语之在接待处22005-1-1822:34:5044．Yes，wedohaveareservationforyou．对了，我们这儿是有您预订的房间。45．WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou
请您把这份表填好，我同时就给您开出入证，好吗？46．WhatshouldIfillinunderROOMNUMBER
“房间号码”这一栏我该怎么填呢？
B：Goodmorning！Ihaveareservationforasingleroomwithabathhere.A：MayIhaveyourname,sir,please
B：Bradley,JohnBradley.A：Justamoment,sir,whileIlookthroughourlist.Yes,wedohaveareservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou
B：Yes.CanIborrowyourpenforaminute,please
A：Sure.Hereyouare.B：WhatshouldIfillinunderROOMNUMBER
A：Youcanjustskipthat.I'llputintheroomnumberforyoulateron.B：（Afterhehascompletedtheform）Hereyouare.IthinkI'vefilledineverythingcorrectly.A：Letmesee…name,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.Oh,here,sir.Yourforgottoputinthedateofyourdeparture.Hereletmefillitinforyou.Youareleavingon…
B：Ocrober24.A：Noweverything'sinorder.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis＄90.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.B：OK.I'lltakegoodcareofit.A：Andnowifyouareready,Mr.Bradley,I'llcallthebell-boyandhe'lltakeyoutoyourroom.B：Yes,I'mready.Thankyou.A：Ihopeyouenjoyyourstaywithus.B：I'lltry.DialogueBA：Goodmorning！CanIhelpyou
B：Goodmorning！I'mMr.Douglassinroom1208.MybusinessnegotiationhasprogressedmuchmoreslowlythanIhadexpected.Thismakesitnecessaryformetostayonhereforanotherday.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.A：I'lltakealookatthehotel'sbookingsituation.Yes,sir,I'mgladthatwe'llbeabletoacceptyourextensionre－quest.ButI'mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.Yousee,wehavealreadyletyourroomtoanothergentle-man.Isthatacceptabletoyou